Go Farms Club Refund Policy

Last Updated: May 31, 2026

This Refund Policy explains the refund and replacement practices of Go Farms Club for orders placed through the website or in person. Go Farms Club sells food and farm products to consumers in New York City and related delivery areas, and many items are perishable or time-sensitive. This policy should be read together with the Terms of Membership and Purchase and the Privacy Policy.

General Policy

Go Farms Club strives to deliver accurate, fresh, and properly handled products. Because many products are perishable, seasonal, and sourced from farms, returns of delivered food items may be limited or unavailable depending on the product type and the condition of the item at delivery or receipt.

Missing, Undelivered, or Spoiled Items

If an item is not delivered, is materially damaged before receipt, or is spoiled before the customer receives it, Go Farms Club may, at its option, provide a replacement item or a refund for the affected item. The customer should contact Go Farms Club as soon as possible after discovering the issue and provide reasonable details about the problem, including photos if available.

Delivery Issues

If a delivery cannot be completed because of an address issue, access issue, customer unavailability, refusal of delivery, or a similar circumstance outside Go Farms Club's control, Go Farms Club may decline a refund or may offer a replacement or partial credit at its discretion, except where applicable law requires otherwise.

Returns of Delivered Food

Due to the perishable nature of food products, many delivered items may not be eligible for return once received by the customer. Any return eligibility, if offered, will depend on the specific product, its condition, and the posted instructions for that product or order.

Membership Fees

Membership fees, if any, are separate from product purchases. Membership fees are non-refundable unless Go Farms Club expressly states otherwise in writing or applicable law requires a refund.

Refund Method

Where a refund is approved, the refund will generally be issued to the original payment method unless Go Farms Club states otherwise. Depending on the circumstances, a replacement item or store credit may be offered instead of a cash refund.

Proof of Purchase

Go Farms Club may require proof of purchase, order number, account information, delivery confirmation, or other reasonable information before approving a refund, replacement, or credit.

Time to Report Issues

Customers should report missing, damaged, spoiled, or incorrect items as soon as possible after delivery and no later than a reasonable period stated by Go Farms Club in the order confirmation or on the product page. If no separate time period is stated, customers should contact Go Farms Club promptly after receipt.

No Guarantee of Return Rights

Except where required by law or expressly stated by Go Farms Club, all sales are final for delivered food items, especially perishable products.

Contact

Questions about this Refund Policy should be directed to Go Farms Club using the contact information shown on the website.